bet77's Privacy Policy

bet77 is a safe and responsible online betting and casino platform. We take the privacy of our users very seriously. This privacy policy explains what types of information we collect when you use the bet77 website or services, why we collect it, how it is used, and what your rights are.

By using bet77's services, you are considered to have agreed to the terms described in this privacy policy. If you disagree with any part of this policy, you are requested to refrain from using our services.

This policy is an integral part of bet77's Terms and Conditions. Together, both documents form the legal agreement between you and bet77. If any changes are made to this policy, we will update the website and, where applicable, make reasonable efforts to notify you.

bet77 uses collected information for the following purposes:

• Service delivery and operations: Managing your account, processing transactions (bKash, Nagad, Rocket, Upay), and ensuring the overall functionality of our services.
• Identity verification: To prevent fraud and ensure account security, and to prevent persons under 21 years of age from using the platform.
• Customer support: Resolving your issues via live chat or email.
• Responsible gaming: Monitoring user gaming behaviour to identify addictive tendencies and provide support. Visit the Responsible Gaming page for more details.
• Platform improvement: Analysing user experience to improve the quality of our services.
• Legal compliance: Storing and disclosing information where necessary to comply with applicable laws and regulations.
• Security and fraud prevention: Protecting system security, detecting multiple accounts, and preventing unlawful activity.
• Communication: Notifying you of policy changes, security alerts, and important account-related information.

4.1 Sharing Information with Third Parties

bet77 may share your information with third parties in the following limited circumstances:

• Service providers: Payment processors, identity verification providers, and technology service providers — who may only use the information for the specified purpose.
• Law enforcement agencies: Based on a court order or legal obligation, in compliance with applicable law.
• Business transfers: In the event of a merger or acquisition, however you will be notified in advance.

4.2 International Data Transfers

For the operation of bet77's services, your information may in some cases be stored or processed outside Bangladesh. In such cases, we ensure that the information is processed under adequate protection measures and that the standards of this privacy policy are maintained.

4.3 What We Do Not Do

• Your information is not sold for marketing or advertising purposes.
• Sensitive information is not disclosed without your consent.
• Information is not shared with unrelated third parties.

5.1 What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser. bet77 uses cookies for the following purposes:

• Essential cookies: Keeping login sessions active and ensuring secure connections — the platform cannot function properly without these cookies.
• Functionality cookies: Remembering language preferences and user settings.
• Analytics cookies: Monitoring platform usage to improve the experience.
• Security cookies: Detecting and preventing fraudulent activity.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may cause some core bet77 services to not work properly.

bet77 has adopted industry-standard technical and administrative measures to protect your personal information:

• SSL encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology.
• Secure servers: Information is stored in secure data centres where unauthorised access is controlled.
• Access controls: Only authorised personnel have access to personal information for specified purposes.
• Security audits: System security is reviewed on a regular basis.
• Payment security: All financial transactions — bKash, Nagad, Rocket, and Upay — are processed through secure gateways.

However, no internet-based system is completely free of risk. While we commit to taking every precaution, we cannot guarantee complete security. Keeping your account password confidential is your own responsibility.

bet77 retains your personal information only for as long as necessary to fulfil the required purpose or as legally required.

• Active account data: Full information is retained for as long as the account remains active.
• Closed account data: Even after an account is closed, certain information may be retained for a specific period for legal obligations, dispute resolution, or fraud prevention.
• Transaction records: Records of financial transactions are kept for the period required under applicable law.
• Log data: System logs and technical information are generally kept for a short period.

Once the required period has ended, your personal information is securely deleted or anonymised.

bet77 services are for persons aged 21 or older only. We do not knowingly collect personal information from minors. If we become aware that a minor has provided information, we will take immediate steps to delete that information and the relevant account will be closed.

Parents are requested to notify our support team immediately at [email protected] if they believe their underage child has opened an account on bet77.

bet77 reserves the right to update this privacy policy at any time. If any significant changes are made, we will publish them prominently on the website and, where possible, make reasonable efforts to notify users directly.

Continued use of bet77's services after any changes will be taken as your agreement to the updated policy. You are therefore advised to revisit this page regularly.

If you have any questions about this policy, visit the FAQ page or contact the support team directly.